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FAQs

Quick answers about orders, shipping, rewards, and more.

Our closing

Yes. After 25 years, Nashua Nutrition is closing on Friday, December 4, 2026. Thank you for being with us.

Monday, November 30, at 11:59 PM Eastern. From December 1 the store no longer takes orders.

Yes. Everything is 35% off through November 26, applied automatically at checkout with no code. The insulated shipping box with ice packs and the 24 oz shaker bottle are not part of the sale. Everything is sold while supplies last.

No. The discount comes off by itself at checkout. You'll see it before you pay.

Yes. Orders over $79 after discounts ship free within the contiguous US.

Because we are closing, all sales are final, including orders placed before November 2. No returns, no refunds and no exchanges. An order that has not shipped yet can be cancelled with a full refund. If an item you ordered was out of stock, we ship the rest of your order and refund that item. If an order arrives wrong or damaged, please call us at 1-800-649-1374. Because we are closing, there is a good chance we won't have the item left to replace it.

Orders placed by 2 PM Eastern on a weekday usually ship the same day. We plan to ship every order placed by November 30 before we close. We're busier than usual, so please allow a little extra time.

No. What is on the site is everything we have left.

Call 1-800-649-1374, Monday to Thursday 9 to 4 and Friday 9 to 3 Eastern, or email support@nashuanutrition.com, through Friday, December 4. We are closed on Thanksgiving, Thursday, November 26.

Yes, until Monday, November 30. Contact support before you order, and they will apply it for you.

After December 4 we are closed, and we can no longer help with orders, deliveries or billing. All sales are final. Thank you for understanding.

Your Account & Signing In

No. You can check out as a guest.

With an account you can see your order history and tracking, and use your NashCash points until November 30.

Signing in is now simpler than before - no password needed. Here is how it works: go to nashuanutrition.com and click Log in in the top right corner, enter the email address on your account, check your inbox for a 6-digit login code from us, enter the code on the screen, and you are signed in. The code arrives by email and expires after a short time, so use it as soon as it arrives.

We upgraded to a more secure and simpler login system. Instead of a password, we send a one-time 6-digit code to your email each time you sign in. This means you never have to reset a forgotten password again, and your account is protected by access to your email - which is harder to guess than a password.

A few things to check: look in your spam or junk mail folder - sometimes the email lands there. Make sure you are entering the same email address that is on your Nashua Nutrition account. Wait up to two minutes - occasionally email delivery has a brief delay. Try requesting a new code by starting the login process again. If you have tried all of these and still cannot get in, contact us and we will help you get back into your account right away.

Your account upgrade is about how you sign in, not what is in your account. Your order history, saved delivery addresses and payment methods are unchanged. NashCash points stopped earning on November 2, 2026. Unused points expire after November 30 and have no cash value. Subscribe & Save is ending: your last charge will be on Monday, November 23. After that, we will cancel every subscription for you. You do not have to do anything. You can also cancel any time before then in your account.

The new login system does not use passwords. Your previous password will no longer work. Use the email code method instead - it is faster and just as secure. If you are having trouble getting in, contact us and we will help.

Your login code goes to whichever email address is on your account. If your email has changed and you cannot access the old one, contact us and we will update your account email so you can get back in.

Yes. Subscribe & Save is ending because we are closing. Your last charge will be on Monday, November 23. After that, we will cancel every subscription for you. You do not have to do anything. You can also cancel any time before then in your account. The login change affects only how you sign in.

Start by trying these steps: confirm you are using the correct email address, request a fresh login code (do not re-use an old one - they expire), check your spam folder if the email has not arrived, try a different browser or clear your browser cache. If none of those work, contact us and we will get you sorted out quickly.

Discounts & Promotions

Older discount codes cannot be added to the sale. The closing sale comes off automatically at checkout, with no code.

A free 24 oz shaker bottle is added to your cart automatically on orders over $99 after the sale discount, while supplies last. One per order. NashCash points don't count against the $99: it is counted after the sale discount, before points.

Rewards & Subscriptions

NashCash is our rewards program. Points stopped earning on November 2, 2026. You can use your NashCash points on top of the sale price, on any order until November 30. If your NashCash code is less than a year old and doesn't work, please call us at 1-800-649-1374 and we'll give you a new one. Codes more than a year old are no longer valid. For November, the most you can use on one order is $40. Unused points expire after November 30 and have no cash value. Learn more on our Coupons & Rewards page.

Subscribe & Save is ending because we are closing. Your last charge will be on Monday, November 23. After that, we will cancel every subscription for you. You do not have to do anything. You can also cancel any time before then in your account. See the Subscribe & Save page for details.

About Nashua Nutrition

Nashua Nutrition is located at 77 Northeastern Blvd, Unit 105, Nashua, NH 03062. See our contact page for hours and a map.

Monday to Thursday, 9:00 AM to 4:00 PM, and Friday, 9:00 AM to 3:00 PM Eastern, through Friday, December 4. Closed Thanksgiving, Thursday, November 26. After that, we are closed and can no longer help with orders.

We have confidentiality agreements with our manufacturers, so we are not able to confirm that. A good next step is to compare nutrition facts and ingredients on the product page with what your diet center provides.

Open any product page and look for the product description, ingredients list, and nutrition facts panel in the product tabs.

Ordering

Add items to your cart and check out. You can check out as a guest or with an account.

Yes, until Monday, November 30, during support hours: Monday to Thursday 9 to 4 and Friday 9 to 3 Eastern. Call 1-800-649-1374.

We are not restocking. What is on the site is everything we have left, and items are sold while supplies last.

We do not accept personal checks. We can accept a money order on phone orders. Call 1-800-649-1374 for help.

Shipping & Delivery

We ship to the United States and Canada. For full details on rates, destinations, and free shipping eligibility, see our Shipping Policy.

We email your tracking number the evening your order ships. You can also view tracking in your account by opening your order details. See our Shipping Policy for more on tracking.

Yes. You can choose upgraded options at checkout and pay the extra cost. See our Shipping Policy for upgrade options and details.

Choose a delivery location where someone can bring the package inside quickly. If you expect hot or cold weather, consider an upgraded shipping option at checkout such as an insulated box with ice packs when available.

Returns

Because we are closing, all sales are final, including orders placed before November 2, 2026. No returns, no refunds and no exchanges. An order that has not shipped yet can be cancelled with a full refund. If an item you ordered was out of stock, we ship the rest of your order and refund that item. If an order arrives wrong or damaged, please call us at 1-800-649-1374. Because we are closing, there is a good chance we won't have the item left to replace it.

Affiliate Program

Start on our Affiliate Program page. You can also sign up directly on Awin